General Conditions of Purchase

All products offered on this website are sold directly by:

BELÉN BERBEL, S.L.

TAX IDENTIFICATION NUMBER: B09794199

Address: c/ Alcazar, 4 1ª - 04006 ALMERÍA

Registered in the Mercantile Registry of Almería, volume 2181, folio 53, sheet AL-60191, entry 1, dated March 28, 2022.

Phone: 617447347                                   

E-mail: info@belenberbel.com

Purchase procedure

You will be able to browse the website until you find the desired item. Once located, by clicking on it, you will access all the detailed information offered by the website. From there you can add the item to your purchase.

When placing the order you will be asked to enter all your data and finally confirm the order.

Once the purchase procedure is completed, you can select whether you want to generate an electronic invoice and this will be sent to the User via email. Invoice language. You can also request a paper copy of your invoice.

The personal data necessary for the processing of the order will be processed in compliance with reasonable security conditions and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

Coverage of the offer (describe the coverage of the offer)

The territory in which physical deliveries of the products are made is: Spain (Peninsula) and Portugal (Peninsula).

If a user is interested in receiving a product in another country, we advise them to contact us through the contact form or by sending an email to info@belenberbel.com and we will inform them about it.

Availability

All orders are subject to availability. We are not responsible for out of stock or unavailability of products.

Please refer to the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogs, websites or other presentations are available for this type of sale.

In the event that there is a lack of stock or unavailability of an item, BELÉN BERBEL, S.L. will contact the customer to tell him/her immediately and give him/her a new delivery date or, if it is not possible to serve the product, proceed to its cancellation.

If you have any questions, we recommend that you contact customer service.

Contract with BELÉN BERBEL, S.L. and acceptance of orders.

The order will not be accepted by us until the amount has been debited from our account. Upon confirmation of purchase, you will receive an e-mail as confirmation of acceptance. Only at that moment the contract between you and us will be formalized, and only for the items listed in the confirmation of shipment.

Order confirmation and cancellation

Prior to the completion of the order by you on the website, you will be able to review all the details associated with the order (amounts broken down into all the necessary headings - taxes, costs, transport, item selection, etc.), and you will be able to correct anything you deem necessary.

After confirmation, it will not be possible to modify or cancel the order through the website. You will have to contact us. In this case, the period can only be modified or cancelled if the item has not entered the dispatch phase from our warehouses.

Currency, taxes and prices

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.

All prices are shown in Euros (€) and include taxes, unless otherwise specified and applied by law, especially with regard to VAT.

Prices may change at any time, but any changes will not affect orders or purchases with respect to which the User has already purchased.

Payment methods and security

Any orders placed must be paid immediately upon order confirmation. Only orders for which payment has been completed and verified will be processed.

Payment must be made by credit and debit card, PayPal, Bizum or Aplazame.

Credit and debit cards: The amount of the order will be charged to your card, so you will need to provide us with the number, the expiration date and the CW2 security code (on the back of your card). If your card is scanned, you will be asked for the relevant security codes.

These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be finally carried out (for whatever reason), the order will be automatically cancelled.

PayPal: Allows you to pay directly without communicating financial data to the network. It automatically encrypts confidential data with the help of the best technologies available on the market.

Bizum: Allows you to pay completely free of charge without having to enter any bank account number and only having a cell phone.

Defer me. By choosing this payment method the user has the option to pay the purchase amount in installments.

Deliveries: types, deadlines and problems

Once payment is received, your order will be prepared. You can select whether you want to receive it to a postal address or pick it up at our physical store.

Store pickup

If you order before 13h, your order will be ready in 24h (working days). Order processing hours are from 09:00 to 16:00, every working day from Monday to Friday. Orders placed outside these hours will be processed on the next business day.

You can pick up your order on-line during business hours (specify) at the address c/ Alcazar, 4 1ª - 04006 ALMERÍA.

Shipments to Spain (Peninsula) and Portugal (Peninsula)

As a general rule, delivery time is 24/48 hours (working days) after receipt of payment, through a chosen courier service.

Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on this website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the goods. If any damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, provided that you notify us as soon as possible.

Once the order has been delivered, it will become your property and therefore, all damages that may arise will be your responsibility.

Shipping and handling

Shipping is free in peninsula from 60€ of purchase.

Return, withdrawal, exchange and refund policy

Returns

The User has the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, the User must notify us: BELÉN BERBEL, S.L., info@belenberbel.com, his decision to withdraw from the contract through an unequivocal statement. You may use the model withdrawal form below, although its use is not mandatory.

In order to meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right by the User is sent before the expiration of the corresponding deadline.

Consequences of withdrawal:

In case of withdrawal by the User, we will refund the amount corresponding to the return made upon receipt thereof, excluding delivery costs. We will proceed to make such refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, will not incur any costs as a result of the refund.

You must return or deliver the goods directly to us at BELÉN BERBEL, S.L. c/ Alcazar, 4 1ª - 04006 ALMERÍAwithout any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate us your decision to withdraw from the contract. The deadline shall be deemed met if you make the return of the goods before the end of this period.

You must bear the direct cost of returning the goods. This cost is estimated to be approximately 6.00 euros maximum.

The User must return the Products in perfect condition, otherwise the product may suffer a depreciation. Consequently, the User is informed that he/she will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. That is to say, if the product is not returned with the original packaging or in perfect condition BELÉN BERBEL, S.L. may charge the cost of the devaluation of the product.  

The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: goods made according to the specifications of the consumer and user or clearly personalized, the supply of goods that may deteriorate or expire quickly, the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, the supply of goods that after delivery and taking into account their nature have been mixed in an inseparable way with other goods.

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and that, therefore, should contact BELÉN BERBEL, S.L. immediately and let it know the existing disagreement (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery charges and costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always apply.

Warranties

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding BELÉN BERBEL, S.L., therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by BELÉN BERBEL, S.L., and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the usual quality and performance of a product of the same type and that they are reasonably expected of the same. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products that are marketed on the Website, may have non-homogeneous characteristics as long as these are derived from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.

On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, when it is impossible or too burdensome for the User to contact the employer for non-conformity, the User also has the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise his legal warranty rights directly against them during the two years following the delivery of such products. To do so, the User must have retained all information regarding the warranty of the products.